Warranty & support
Know the conditions before you pay. Our team can walk you through the details on Discord.
01 / Before purchasing
Ask the team what is included, how account access will be transferred, the delivery timeline and whether an additional commercial warranty applies. Confirm the conditions in writing before paying. Do not assume a duration or coverage that the offer does not state.
02 / Commercial warranty
Now Soft has not yet defined a general commercial warranty period or coverage policy. Before purchasing, ask which situations are covered, how to request support and which solutions apply to that offer. The absence of an additional commercial warranty does not remove statutory rights.
03 / Requesting support
Contact the support team on our official Discord server. Include your order or listing reference, purchase date and a clear description of the issue. Share any relevant evidence privately and hide passwords or unrelated payment details. Keep a record of your support conversation.
04 / Reviewing a request
The team will review the offer and reported issue to explain the next steps. Confirm the applicable timeline and solution with support. This page does not promise automatic replacement, unconditional refunds or a response time that the business has not yet established.
05 / Your statutory rights
Commercial conditions do not restrict rights granted by applicable law. Bring requests for cancellation, withdrawal, correction of an issue or a refund to the team so they can be handled in accordance with the offer and applicable consumer rights.